Owner Portal

The owner portal allows you to view your bookings in our property management system (HomHero) as well as to block dates for your own use.

You will be sent an email with a login for the portal. To access the portal please follow the steps below.

Please read the following instructions on how to access & use the HomHero Owner Portal.

Step 1.

Portal: Go to https://owners.homhero.com.au/

Enter the following details:

Account Code: PHH

Email Address: Your Email

Pin Code: Your Pincode

Step 2.

Your new owners portal can be saved as an app to your phone or tablet by selecting the "Add to Homepage" option from your browser.

Portal Instructions

Upon entering the owner portal you will find your new dashboard.

• Live Availability

Click on the Live availability Tab, Here you will find your live availability calendar in which you can scroll 12 months ahead.

Below you will find a list of your forward bookings.

The live availability will show the initials of your guest for the dates which they have booked.

Here you can also place an owner booking, simply click on the dates you require on the calendar, add notes and submit.

• Make a Booking

From your dashboard click on the Make a booking tab

Select the dates you wish to book by using the live calendar or the arrival and departure date selection below.

• Statement History

Click on the Statement History tab

Here you will see your End of Month statements as well as a monthly table.

• Maintenance Invoices

Click on the maintenance invoices menu item to find all invoices that have been associated with your property.

• Correspondence History

You will now be able to view all correspondence history sent to you from this point onwards. These can be from owner booking notifications, SMS messages from us to you and other ad-hoc correspondence.

• Contact Management

Click on the contact management tab on your dashboard

The form will automatically complete your name, email & contact number.

Type a subject and your message

Click Send

The message will be sent directly to the Property Management Team.

•   Report Maintenance

Should you wish to report any maintenance issues at your property in which you wish for us to organise repairs, etc. please use this section.

From your dashboard click on Report Maintenance

The form will auto-fill your details

Type a description and location of the maintenance you are reporting

Click on Add Photos, here you can upload any photos relating to the maintenance you are reporting

Click Send

Should you have any questions regarding your Owner Portal, please contact us.